Return & Refund Policy

We want you to love your Wisphue blanket. If you are not satisfied, please review our policy below.

Return Window

You may request a return within 30 calendar days from the delivery date. Return requests after 30 days will not be approved.

Eligibility for Returns

Items must be unused, unwashed, free of stains, pet hair, odors, and in original condition.

Custom, personalized, clearance / final sale items are non-returnable and non-refundable.
Blankets that have been laundered or used are not eligible for return.

Return Process

Email support@wisphue.us with your order number and reason for return.
We will send you a return authorization and return instructions. Do NOT send items back without prior authorization.
Customer covers return shipping cost unless the item arrived defective, wrong item, or damaged.
Once we receive and inspect the returned product, we will process your refund.

Refund Timeline

Approved refunds will be issued back to your original payment method within 3–7 business days after inspection. Bank processing times vary. Shipping fees at checkout are non-refundable unless the error is our fault.

Exchanges

If you prefer an exchange instead of a refund, note this in your support email. Exchanges are subject to stock availability.

Defective / Wrong Items

If you received a damaged, defective, or incorrect blanket, contact us within 48 hours of delivery with photos. We will cover return shipping and send a replacement or full refund at no extra cost to you.